Privacy & Cookies Policy

At Houndgate Townhouse, we are committed to maintaining the trust and confidence of anyone who visits our website, calls or emails us and subscribes to our mailing list. Here we outline how we treat data collected when someone does any of the above.

Visitors to our website

When someone visits www.houndgatetownhouse.co.uk we use Squarespace software to collect standard internet log information and details of visitor behaviour patterns. We do this to find information such as number of visitors to different parts of the site. This information is processed in a way which does not identify anyone. We do not make, and do not allow Squarespace to make, any attempt to find out the identities of those visiting our website. Also see our Cookies Policy below.

Calling or emailing us

When someone telephones or emails us we may need to collect information and record it on our system to deal with an enquiry or request, and administrate any orders and accounts. Recorded email addresses will not be used for promotional emails.

Opting-in to our mailing list

By opting-in to our mailing list you may receive relevant email updates regarding our products. We use a third party provider, MailChimp, to deliver our mailing list emails.

We do not rent, sell or trade mailing lists with any organisations and businesses.

Links to other websites

Our website may include links to other websites. Those sites are not governed by this Privacy Policy. For details of how a linked website uses your information please check that site’s privacy statement.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have suitable physical, electronic and managerial procedures in place to safeguard and secure any information we collect.

Legal basis

We use consent and legitimate interest as the GDPR basis to store and process your information.

Access to your personal information

You are entitled to access the personal information we hold about you. Simply email your request to our data protection officer at info@houndgatetownhouse.co.uk.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 16th May 2018.

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We use Squarespace cookies. No personal data is stored in the cookies. They are there to help us monitor activity and traffic to and through our website. Depending on the browser you use, you should be able to control what cookies are placed on your device through the browser settings.